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Obtaining Technical Support

Before contacting Bluestone Technical Support, please follow these instructions:

Licensing Requests...

Please fill out and send us the licensing fax form that came with your product.

You can also find this at

http://www.bluestone.com/support/saphweb_faxform.html

Other Support Issues...

Review the Product Documentation and on-line files
Find our Explorer/Web KnowledgeBase and on-line FAQs at: http://www.bluestone.com/support

If your question is still not answered by the above, in order to hasten the support call process, please have the following information available before you contact us:

Your Bluestone Product Serial Number (see your Maintenance Agreement, CD, or the e-mail you received after downloading via ftp).
Your case number if you already have one for this problem.
Your Product Name and Version.
Your Operating System Version (e.g. the output of "uname -a").
Your X-Window Server and Library Version.
Your Window Manager and Library Version.
A step by step procedure we can use to reproduce the problem.

: or

A stripped-down sample application that illustrates the problem.

Additionally, please be at the computer on which you have the problem and have a phone at that location.

Contacting Bluestone Technical Support Dispatch:

Phone:		(609) 778-7900 
		(8:30 AM - 7:00 PM Eastern Time)
Fax:		(609) 234-2877
E-Mail:		support@bluestone.com
Web:		http://www.bluestone.com/support

Credits

The Team

Mike Benedetti Ed Briggs

Peg Gilson Jay Hiremath

Mike Irwin Josh LoPresti

Kevin Minder Bob Naugle

Mark Nigro Dave D'Orto

Scott Pennell Doug Wasko

The Graphics

All Icons and Graphics were designed exclusively for Bluestone by Kathleen Dallara of Neonlite Computer Graphics, Voorhees, NJ.

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Copyright © 1997, Bluestone, Inc. All rights reserved.